Shipping & Returns

We offer FREE EXPRESS SHIPPING on all orders over $250

For Orders Under $250: 
Express Shipping Via AusPost $15.00 flat rate fee
Standard Shipping via AusPost $10.00 flat rate fee

New Zealand Standard via AusPost - $25.00 flat rate
International standard via AusPost - $35.00
International express via AusPost - $50.00

For international orders please be aware that you may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimate and incur additional charges due to custom duties, foreign taxes or other fees. These are solely the responsibility of the customer and/or receiver of the goods. Please contact your local customs office for further information. 

*Internationally we only ship to New Zealand, Asia Pacific, USA, Canada, UK and selected European Countries which have access to Australia Post International pack and trace. 

We use Australia Post for all standard, express and international deliveries.

For Express Delivery, please allow 3-5 working days and for rural delivery, please allow 4-7 working days.

All parcels require a signature on delivery. if you are not there to sign for your parcel, Australia post will issue a collection slip for you to locate your parcel at the closest local post centre. 

Unfortunately, parcels go missing or get stolen within the postal service. We understand this is incredibly frustrating and are here to help track down these items where we can. Please note however, this is something out of our control and we don't accept responsibility for missing or stolen parcels within the Postal system. We advise you to get into contact with your local postal service to try and remedy these cases and should you have any questions or need support please contact us hello@rubytuesday.com.au  

Any orders received prior to 2pm Monday – Friday will be sent on the same day. Purchases made on weekends and public holidays will be processed on the following working weekday. 

*Please note during peak sale periods purchases may take an extra 24-48 hours to dispatch. The RT team will always try and get your orders out to you as soon as possible! 

A shipping confirmation will be emailed to you as soon as your order leaves RT. 

When shopping online we offer an in-store pickup option so you can receive your item/s sooner. Just select the in-store pickup option at the checkout and once your order is ready for collection we will send you an email update. Below is our PICK UP location and business hours.

Ruby Tuesday Wagga
95 Fitzmaurice Street
Wagga Wagga NSW 2650

Trading:
Wednesday: 10am – 5pm
Thursday: 10am – 6pm
Friday: 10am – 5pm
Saturday: 10am – 2pm

We have a strict 7 day returns policy – all returns require approval prior to sending items back. You can contact us at: hello@rubytuesday.com.au to start the return process. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are to be sent back at owner’s expense and arrive within a 7 day period after approval. If the order is not received within this timeframe, the return will be cancelled and sent back to the customer. When sending back your return ensure you have included your Return of Authority form. 

Any sign of wear, or if the product is not returned as new, will affect the refund. If a refund is to be processed please allow 3-5 business days once we have received your order for processing. 

Please note for hygiene reasons we don’t accept returns on lingerie, earrings, swimwear, beauty or wellness products.  

You can always contact us for any return question at: hello@rubytuesday.com.au

Full priced purchased ONLINE are eligible for store credit, exchange or full refund within 7 days of receiving the order.

We have purposely built our store to provide our customers with the opportunity to see and try our garments on in person before purchasing, as a result we do not provide RETURNS for purchases made in store.  

We are though more then happy for you to bring back any items purchased in store for a store credit or exchange. Store credits are valid for 12 months. 

*Please note that items must be returned in store within 7 days from date of purchase in order for us to provide a credit note or exchange

Clearance or flash sale/promotional sale items are not eligible for any return, exchange or store credit – the sale is final. If items are returned despite this policy, they will not be approved and will be returned back to you at an additional charge.

The team here at RT are diligent in checking all pieces before sending off to you, however, if you receive a faulty good or incorrect item please get in touch with us straight away via hello@rubytuesday.com.au please provide clear images of the fault or incorrect item and your order number.

If required we will request the item be returned and we reserve the right to repair or replace. If the manufacturer deems your item faulty, then we will process a refund or replacement. Shipping costs are non-refundable.

If an incorrect item has been received we will ensure we get your correct item out to you straight away and will enclose a return paid postage bag for you to send back the incorrect item.